As a community and stakeholder engagement professional I’m attracted to notices advertising stakeholder engagement activities and inviting feedback. I’m a public transport user and was waiting 35 minutes for a bus one weekend in September when visiting Canberra. On the pole nearby was a poster.
Have your say on our service
Accessible stakeholder engagement activities
As a conference visitor I would have loved to use the time to fill out the advertised survey in my phone. But the only option was to drop in to a centre somewhere.
A successful transport system would seem to me to cater for commuters in a hurry, students, tourists, and people who can’t afford to be part of car culture.
Students at the bus stop.
Methods
Why not an online survey? Why not discussion at bus stops with those who, like the tattooed guy who helped me select the right service, who knows the timetable by heart because he has to? Why not a map to the nominated centre?
For evidence rich and inclusive CE, defining the stakeholders and putting ourselves in their shoes builds confidence that the right people will join in because they have reason to.
# Please note that I made a number of attempts to contact ACTION for comment before publishing this post. However, the contact number listed on their site 13 17 10 stated ‘Not available’.